Changing personal information, such as the passport of the reservation holder.
Changing the date, origin or destination of your original reservation.
Processing a refund based on the Transportation Company policies
Note: This page has been replaced by a newer and more automated system, the Change Request Helper.
|Change Request Helper
In order to have your request acknowledged, gather ALL the documents below to prepare them for upload. You will need to create PDF files for items 1 and 4 before uploading. There are many online PDF converters that all work the same, but if you need one we suggest SmallPDF. Items 2 and 3 are already in PDF or PNG/JPG format, so you just need to upload those directly.
Once you have gathered or generated all the documents listed above (4 in Total) click the Place a Request button below to start uploading the documents.
AndesTransit LLC & AndesTransit Digital Platform are subject to the policies of the individual and separate transportation company policies that physically provide the transportation service. During the checkout process, buyers purchasing a ticket or reservation are presented those transportation company policies accordingly. After your Change Request is initiated, the information you supply will be reviewed by our system to determine a response based on the official information in the documents you uploaded for validation against the official records. AndesTransit LLC, AndesTransit Digital Platform, and the transportation company providing your service are not responsible for situations outside of our control that could prevent the user from making use of the reservation.