These Terms and Conditions of Use were updated: May 25, 2018. We have a new section specifically related to the EU GDPR below.
AndesTransit.com, hereafter referred to hereinafter as “AndesTransit”, “We”, "Service" or “Website”, has drafted this Terms and Conditions of Use Agreement referred to hereinafter as the “Terms” so that you can understand your rights and obligations relating to the use of the Website.
"Family of Websites" hereafter refers to both AndesTransit.com and all its brands, affiliate sites, subdomains and subdirectories, including but not limited to LatinBus.com, PeruSchedules.com, SouthAmericaBuses.com, ColombiaSchedules.com, and others.
Those subject to the Terms are the users of this website, who shall hereinafter be referred to as “you” or “the user.”
By accessing the Website or creating an account on our Website, you represent that you are of legal age (16 years and older) and have the legal capacity to enter into this agreement and to use this website in accordance with these Terms, and acknowledge and agree to these Terms and to be bound by this Agreement.
When you make a purchase from this website, you accept the Terms.
If you do not agree with these Terms, we kindly ask you not to access or use this website. Violations of these Terms and Conditions of Use may result in termination of your account with or without notice, and/or the rightful refusal of AndesTransit to provide you further service.
AndesTransit.com is owned by AndesTransit LLC, a United States company headquartered in Sheridan, Wyoming.
Copyright Agent, AndesTransit LLC, 1005 Terrace St. #511, Seattle, WA 98104 USA
In order to take advantage or use some of the features offered with the Website, you may be required to create an account on the Website or Family of Websites.
By creating an account, you agree to take full responsibility for maintenance of the account user name, password, and all related activity, including, without limitation, accuracy of information that occurs under your account username. Additionally, you may be responsible for an account that includes monthly fees.
You are responsible for the confidentiality and safeguarding of your password used to access AndesTransit.com, and ensuring that your password is not provided to unauthorized parties. You are also responsible for any financial consequences resulting from the use of this website by an unauthorized third party using your password. Users acknowledge that any information you provide to access this site, before and during use, is true, complete and accurate, and is committed to keeping it updated.
We reserve the right, in our sole discretion, to close your accounts at any time for any reason or no reason whatsoever. If we close your account, we will send an email with reason for our decision.
By accessing the Website and creating an account, you agree to provide truthful, current, accurate and complete information about yourself, such information being referred to hereinafter as the "Account Data", and maintain and update the Account Data to ensure that at all times it is current, accurate and complete information. If you provide any information that is untrue, not current, inaccurate, or incomplete, or We have reason suspect that such information is untrue, inaccurate, not current or incomplete, we maintain the right, in our sole discretion, to suspend or terminate your account and refuse your future use of the Service.
Additionally, you agree that if you provide intentionally deceitful or false information to the Website or the Family of Websites, We will be entitled to collect liquidated damages of $1000 per violation from you, without limiting any additional damages to which We may be legally entitled.
This website is solely for your personal use. Modification, reproduction, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent purposes is prohibited.
You agree not to use this website for illegal or prohibited purposes. In particular, you agree that the goods or services purchased through this website are for use or consumption, or the use or consumption of people in the name of which is legally authorized to act. You may not resell to others products or services purchased through this website. AndesTransit reserves the right to deny access to the Website at any time without notice.
Products and services available through our site or family of websites can be those we directly create and provide under our own auspices, or those provided by subcontracted third parties.
The latter is especially true in the case of transportation tickets and hotel accommodation, where our role is brokering tickets, hotel reservations, and assisting you with trip planning; and third parties providing the actual transportation or accommodation.
Reservations or purchases by the user of these third-party products and services, who are chosen by the user, are subject to the additional terms and conditions of the third parties in each case. In particular, bus and train tickets we deliver to users may contain important information, including, without limitation, information for international passengers about limitations on luggage. You agree to these third party terms and conditions when you acquire and or otherwise consume their product or service through our website, including but not limited to, payment of other costs because of the regulations and restrictions relating to the product availability offered.
When you make a transaction through our website or family of websites, you authorize AndesTransit to act as your agent to make further inquiries of our subcontractors as to the validity and accuracy of the information they have provided us, and any other pertinent information available that would alter your decision to continue with the purchase.
We regularly update and alter the content of this Website and Family of Websites, and can at any time delete or change any information, features, or services provided. While we make every effort to, we cannot guarantee to keep all information on this Website or Family of Websites complete and accurate. This includes, but is not limited to, schedules, prices, routes, distances, product and service information, blog articles.
We reserve the right, in our sole discretion, to modify these Terms at any time by updating this topic online you are reading now. You are solely responsible for reviewing and becoming familiar with any such modifications to the Terms. Such modifications to the Terms are effective immediately upon first posting or notification, and any subsequent use of our Website or Family of Websites subsequent to such posting or notification constitutes your acceptance of these Terms as modified.
Unless We otherwise agree in a written statement, any submission of content, including without limitation; any contributions, routes, maps, firsthand accounts, data or other materials submitted directly through the Website or Family of Websites (collectively, "Materials"); is hereby granted by you to the Website or Family of Websites in the form of a perpetual, irrevocable, royalty-free, non-exclusive, fully transferable and sub licensable right and license to access, store, copy, modify, use, and otherwise exploit all Materials in any form. We do not permit users to upload to our Website or our Family of Websites any Materials which could infringe any rights of third parties. It is strongly prohibited to post defamatory comments, untrue statements, libel of any kind, any racist or unlawful purposes, as well as any violation of any copyright, trademark or service mark, and including the use of images for any subjects which could be considered offensive or abusive.
Likewise, we do not permit users to upload to another website (a third party) any Materials from our Website or Family of Websites, which could infringe our rights or the rights of any third parties.
You will be solely responsible for any punitive damages resulting from content that you post that constitutes intellectual property infringement, libel, defamation, from third parties and/or AndesTransit.com that may violate any laws or statutes whatsoever.
We reserve the right to remove any user account without prior notice to the user and without having to justify it to the user.
All content of this Website and Family of Websites, including designs, text, graphics, pictures, video, information, software, code, logos, trademarks and service marks and other content and materials posted on this Website and Family of Websites, and their selection and arrangement (the “Site Materials”) are property of the Website and its affiliates and licensors with all rights reserved.
You may not reuse or redistribute any part of the Website or Family of Websites for any reason. Please do not copy or reproduce any portion of the Website or Family of Websites without our expressed written permission.
We are committed to complying with copyright and related laws. You are not allowed to store or transmit any material or content on the Website or Family of Websites in any manner, if the material or content constitutes an infringement of third party intellectual property rights. It is our policy to terminate privileges of any user who infringes upon the intellectual property rights of others.
If you are the owner of a copyrighted work who believes your rights have been infringed please provide the AndesTransit.com Copyright Agent with all the following information:
Send to: AndesTransit.com: Copyright Agent, AndesTransit LLC, 1005 Terrace St. #511, Seattle, WA 98104 USA
When we receive a proper notice of claimed infringement under the Digital Millennium Copyright act of 1998 (DMCA), the procedures specified in the DMCA will be followed to resolve the claim.
All information on the Website and Family of Websites is provided "As-Is". All information about transportation route, is NOT OFFICIAL and should never be relied upon for any purpose. We do not present government-owned information or endorsements, nor represent government entities. Any information is used at your own risk!
Please read the sections "No Warranties" and "Limitations on Liability" for our full disclaimers.
All services, features, products, accounts, profiles, and materials are provided "as is” and on an "as available" basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, correctness of results, or non-infringement of intellectual property or other violation of rights.
Further, AndesTransit.com does not warrant or make any representations concerning the accuracy, validity, legitimacy, compensation, safety, outcome, likely results, or reliability of any products, features, or services, including, without limitation: any maps, traveling routes, recommended routes, times of departure or arrival, exact addresses or origin or destinations, or any negative experience with the use of any route listed on the Website or Family of Websites whatsoever, and all other associated materials on the Website, Family of Websites, or on any sites linked to or from the Website or Family of Websites.
No information obtained by you from the Website or Family of Websites shall create any warranty of any kind whatsoever unless expressly stated otherwise in the Terms.
AndesTransit does not provide warranty against technical failures of the Website or Family of Websites or those of its subcontractors, nor for the lack of a timely response to your inquiries.
You acknowledge and agree that AndesTransit.com; its owners, directors, employees and affiliates, in no case shall be liable for any loss or damages related directly or indirectly to the use of the Website or Family of Websites or through the use of any product or service sold on the Website or Family of Websites.
If due to force majeure (included, but not limited to, weather, political, social conflict, economic, or disorders affecting passenger safety), there are deficiencies with reservations, confirmation and / or execution of a trip or services purchased on the website or family of websites, you agree to not hold AndesTransit responsible and will exempt AndesTransit from any legal claims arising from circumstances or unfulfilled agreements.
You agree to file any claim regarding any aspect of the Website or the Family of Websites or the Terms within six months of the time in which the events giving rise to such claim took place, otherwise, any such claim is waived and permanently barred. You agree that any cause of action arising out of use of or related in any way to the Website or Family of Websites must commence within six months after the cause of action; otherwise, any such cause of action is waived and permanently barred.
Although you may access this Website and Family of Websites from other territories around the world, by accessing this Website and Family of Websites you agree that its use, the use of any material contained on the Website and Family of Websites and the use of all services and features provided, will be governed by the laws and courts of Wyoming, USA, regardless of where you live, or how these laws may differ from the laws of the country from which you are accessing this Website or Family of Websites.
You may use this Website and Family of Websites only in accordance with these Terms and Conditions of Use and only for lawful purposes as stipulated by applicable law. You may not abuse this Website and Family of Websites in any way, or use any automated software when accessing and using this Website and Family of Websites.
You may not use this Website and Family of Websites in any manner that violates any law, regulation, treaty or tariff or infringes on the legal rights of any third party, or in any manner which is defamatory, fraudulent, indecent, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable.
You may not post content that is offensive or deceptive, to threaten, harass, abuse or intimidate others, to damage the name or reputation of the Website or Family of Websites, its affiliates, or subsidiaries, or to access an account that does not belong to you, and in any manner whatsoever which interferes with other customers' use of services provided by the Website and Family of Websites.
You are prohibited from storing, posting, distributing or transmitting any unlawful content at or through this Website and Family of Websites or otherwise in connection with the Terms and Conditions of Use. Examples of unlawful content include but are not limited to direct threats of physical harm, stalking, copyrighted, trademarked and other proprietary material used without permission. Additional prohibited content includes but is not limited to: programs containing Trojan horses, virus and/or tools to compromise the security of this Website and Family of Websites and/or other sites, suggestions or encouragement of illegal activity, duplicative posting, “phishing”, “spimming” or "spamming".
Children and individuals under the age of 18 years are allowed use of this Website and Family of Websites only under supervision and with consent of their parents or legal representatives. By using the Website and Family of Websites without supervision; or by registering, you warrant that you are at least 18 years of age and have full legal capacity, or that you have consent from your parents or legal guardians to use the Website and Family of Websites. If you are under the age of 13, we ask that you please not use the Website under any circumstances.
The Website and Family of Websites may be viewed internationally and may contain references to products or services not available in all countries. References to a particular product or service do not imply that such product or service is appropriate or available to all persons of legal purchasing age in all locations, or that we intend to make such product or service available in such locations.
Any offer for any product, feature or service made on this Website and Family of Websites is void where prohibited.
You agree no claim subject to the Terms may be brought as a class action.
The section titles used in this Agreement are for the purposes of convenience and carry no legal or contractual effect.
In the event there is a termination of this Agreement for any reason, you agree the following provisions will survive the termination: Use of Content, Limitations of Liability, No Warranties.
"Advertising" includes banner, contextual advertising, sponsored content, and or promotions. "Sponsorship" includes any and all third party entities that create, promote, and/or distribute products and services. These regulations govern issues such as acceptance or denial of advertisements and/or sponsorship by AndesTransit. Our policy may be modified at any time in the sole discretion of AndesTransit. If a modification occurs, AndesTransit LLC will post a revised policy to this website.
AndesTransit has the sole discretion to determine the type of advertising that will be accepted and displayed on any client’s web site that displays AndesTransit licensed content, and under no circumstances shall AndesTransit acceptance of any advertisement be considered an endorsement of the product(s) and/or service(s) advertised or the company that manufactures, distributes or promotes such product(s) or service(s). We expressly do not accept advertisements that promote pornography, gambling, high-risk inducements (e.g., pyramid schemes), illegal drug trafficking, or sex trafficking.
The inclusion of links to other websites from our Website or Family of Websites does not imply that AndesTransit promotes, guarantees or recommends these sites, values their content or the services or products they offer.
The policies in this section apply uniquely and exclusively to European Union (EU) citizens, and in cases where these policies conflict with policies stated elsewhere in this Terms and Conditions of Use page, the EU GDPR policies will take precedence only for EU citizens. Citizens of other countries outside the EU are not beneficiaries of this section of policies and should refer to the policies outside this section.
Data Subject: This is you, the consumer of AndesTransit products and services.
Data Controller: This is AndesTransit. The Data Protection Officer can be reached by simplying email email@example.com
Data Processor: These are the third-party services that the data controller passes the data subject's data to for either payment processing or marketing. Payment processing processors include Stripe, PayPal, AliPay, and FastColombia, and only serve the purpose of collecting data for Performance of Contract, which is the GDPR language for what is required for the sale and maintenance of your purchased products and services made through the AndesTransit platform. Marketing-related processors include Google (AdSense and Analytics), and Booking.com. AndesTransit does not store any personally identifiable information of its data subjects on behalf of these marketing processors, and only allow them to target personalized content to you on our platform from general input like your selected travel destination (in the case of booking.com) or your browsing profile outside the bounds of AndesTransit (Google).
Data Subject Rights:
--The Right of Access: Data subjects have the right to access all data AndesTransit holds about them at any time. In turn, as the data controller, AndesTransit has the right to authenticate the validity of the data subject to prevent fraudulent access. If necessary, we may require the data processor to assist us in the retrieval of the data requested. The time of delivery for a data subject's access request is no longer than thirty (30) days.
--The Right to be Forgotten: Data subjects have the right to request their data be forgotten by AndesTransit, but AndesTransit can only comply within the framework of its limitations. Namely, if your data is related to marketing purposes (newsletter, FareBus-ter mail, etc.), we can delete your contact data within 72 hours of request and our systems will have no further knowledge of you. However, if your data is related to a product or service you paid for from AndesTransit, there are statutory warranties in place of up to 3.5 years that we must maintain your data as evidence in dispute and chargeback processes, before we can delete it. Likewise, if the data subject has paid for an annual subscription which hasn't been cancelled, we need to keep the data in order to continue billing. You can contact the Data Protection Officer at firstname.lastname@example.org to ascertain what are the exact allowances and limitations for your particular situation, and a more specific deletion date. The time required to come to a determination is no longer than thirty (30) days.
--The Right to Object: Data subjects have the right to object to the continuance of using their data for direct marketing purposes by contacting the Data Protection Officer at email@example.com. This pertains to marketing under the control of AndesTransit, and not indirect marketing performed by third parties that is outside the bounds of AndesTransit and for which there is no personally identifiable data shared. The right to object does not extend to processing data related to payments, as this processing is immediate upon the data subjects checkout.
--The Right to Rectification: Data subjects have the right to request AndesTransit rectify incomplete or incorrect data, but in some cases where a ticket has already been acquired, rectifying the data requires a change fee or outright purchasing the ticket again with no refund for the original ticket. By paying the change fee or purchasing a new ticket to replace the original, the right to rectify will be fulfilled.
--The Right to Data Portability: Data subjects have the right to request their personal data be exported in a structured, commonly used, and machine readable format and sent to them or to another data controller through a secure channel determined by AndesTransit. The process takes thirty days (30) upon request, but is subject to the following limitations: 1) The data subject must be authenticated by AndesTransit to verify their identity is truly related to the data they request; 2) A form signed in DocuSign must be completed in full by the data subject, acknowledging their agreement and conditions of the data portability request; 3) the data requested was data given to AndesTransit by your consent or for the performance of a contract; 4) The data is not derived or inferred, but only the data you provided to us; 5) The data is personally connected to your identity, and not anonymous data; 6) The data does not include data about other persons besides you, unless those other persons also provide authenticated and signed agreement to the same request; 7) If the request for data is something AndesTransit considers manifestly unfounded or excessive, we have the right under GDPR regulations to request from the data subject a reasonable fee be paid to cover the administrative cost, or to refuse to deal with the request, providing you the data subject a justification of our decision. If you wish to dispute our decision to refuse your request, you can appeal it to your ICO or GDPR supervising authority.
Please note that AndesTransit does not store data of your history of usage of our website or search activities in any personally identifiable way.
Our Legal Bases for Collecting and Processing Payment Data
Per Article 6 of GDPR, we rest on two legal bases for collecting and processing the data subject's payment data. The first is the explicit Consent you give us during checkout to proceed with checkout (or purchase) of your products, tickets, or services. Without this consent, you cannot complete your purchase. The second basis is that your payment data is necessary for the performance of a contract, as manifested in a product, ticket, or service you purchase on AndesTransit.
Definition of personal data used for payment processing
The data subject's personal data used for payment processing by the third-party data processor is limited to: the credit cardholder's name, email address, unique customer identifier, order ID, bank account details, payment card details, card expiration date, CVC code, date/time/amount of transaction, merchant name/ID, and location. It is important to emphasize that the most sensitive data in this list is not held by the data controller (AndesTransit), but the data processor (Stripe/Paypal), and AndesTransit only holds the least sensitive parts of it.
Data Breach and Incident Response
In the unfortunate event we are made aware of a data breach, we will notify the data subject and the Supervising Authority for the data subject's area within 72 hours.
Age of Consent
Same as stated in our general terms, that the age of consent is 16 years of age or older. However, in the case of tickets, many bus companies do not allow passengers under the age of 18, so consent alone might not be sufficient to acquire a ticket.
By default, data subject personal data is kept on file by the data controller for 3.5 years, at which point it is deleted from our records.
The only use of personal data for profiling is in our annual reports and business or investor reports, but is only expressed in generalities (e.g., percentage of visitors from Europe) and does not identify data subjects personally.
AndesTransit does not use machine-made profiling to make decisions about the data subject or to limit content to the data subject.
Please see our separate ticket policies page: http://andestransit.com/portal/en/t/ticketpolicies