These Terms and Conditions of Use were updated: February 12, 2022.
We have strived to make these Terms and Conditions of Use easier to read and comprehend by organizing them into expandable sections. Simply click on the title of a section to expand it.
AndesTransit LLC has drafted this Terms and Conditions of Use, referred to hereinafter as the “Terms”, so that you can understand your rights and obligations relating to the use of its Digital Platform.
Those who are subject to the Terms are the users of this Digital Platform shall hereinafter be referred to as “you” or “the user.” If you do not wish to be subject and bound to these Terms and Conditions of Use, do not use this Digital Platform.
The Digital Platform may also be referred to hereinafter as “AndesTransit”, “We”, or “Website”.
"Family of Websites" hereinafter refers to both AndesTransit.com and all its related sites, subdomains and subdirectories, including but not limited to BoliviaSchedules.com, ColombiaSchedules.com, EcuadorBus.com, LatinBus.com, PeruSchedules.com, SouthAmericaBuses.com, and other domains registered under the ownership of AndesTransit LLC.
AndesTransit is a Digital Platform that comprises web applications accessed through a web browser or on mobile devices over the internet. The Website AndesTransit.com is the means by which the user accesses the web applications and Digital Platform.
The Digital Platform enables users to arrange transportation services with third-party providers of such transportation in and around Latin America, purchase or download travel products, and/or purchase hotel reservations with AndesTransit's affiliate hotel booking platform. Prices for these services and products are displayed through the Digital Platform and the user pays for them in advance (see Consumptions and Transactions section below for further detail).
Unless otherwise agreed by AndesTransit LLC in a separate written agreement with you, the services and products made available through the Digital Platform are solely for your personal, non-commercial use. YOU ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN TRANSPORTATION THROUGH THE USE OF THE DIGITAL PLATFORM DOES NOT ESTABLISH ANDESTRANSIT AS A PROVIDER OF TRANSPORTATION OR AS A TRANSPORTATION CARRIER.
By accessing the Website or creating an account on our Website, you represent that you are of legal age (16 years and older) and have the legal capacity to enter into this agreement and to use this Website in accordance with these Terms, and acknowledge and agree to these Terms and to be bound by this Agreement.
When you make a purchase from this Digital Platform or its Family of Websites, you accept the Terms.
If you do not agree with these Terms, we kindly ask you not to access or use this Website or Family of Websites. Violations of these Terms and Conditions of Use may result in termination of your account with or without notice, and/or the rightful refusal of AndesTransit to provide you further access to services.
AndesTransit.com, along with its Family of Websites, is owned by AndesTransit LLC, a United States company headquartered in Sheridan, Wyoming.
Copyright Agent, AndesTransit LLC, #102 1910 Madison Ave., Memphis, TN 38104-2620 USA
For any official government-related mail, our address is AndesTransit LLC, 30 N Gould, Suite R, Sheridan, WY 82801 USA
For all other mail, correspond to our mailing address at AndesTransit LLC, #102 1910 Madison Ave., Memphis, TN 38104-2620 USA
In order to take advantage or use some of the features offered with the Digital Platform, you may be required to create an account on the Website or Family of Websites.
By creating an account, you agree to take full responsibility for maintenance of the account user name, password, and all related activity, including, without limitation, the accuracy of the information that occurs under your account username. Additionally, you may be responsible for an account that includes monthly fees.
You are responsible for the confidentiality and safeguarding of your password used to access the Digital Platform, and ensuring that your password is not provided to unauthorized parties. You are also responsible for any financial consequences resulting from the use of the Digital Platform by an unauthorized third party using your password. You acknowledge that any information you provide to access the Digital Platform, before and during use, is true, complete, and accurate; and you are committed to keeping it updated.
We reserve the right, in our sole discretion, to close your accounts at any time for any reason or no reason whatsoever. If we close your account, we reserve the right to not send an email with the reason for our decision.
By accessing the Digital Platform and creating an account, you agree to provide truthful, current, accurate and complete information about yourself, such information is referred to hereinafter as the "Account Data", and to maintain and update the Account Data to ensure that at all times it is current, accurate and complete information. If you provide any information that is untrue, not current, inaccurate, or incomplete, or We have reason to suspect that such information is untrue, inaccurate, not current or incomplete, we maintain the right, in our sole discretion, to suspend or terminate your account and refuse your future use of the Digital Platform.
Additionally, you agree that if you provide intentionally deceitful or false information to the Website or the Family of Websites in the process of your purchasing available services, We will be entitled to collect liquidated damages of $1,000 USD per violation from you, without limiting any additional damages to which We may be legally entitled.
This Digital Platform is solely for your personal use. Modification, reproduction, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent purposes are prohibited.
You agree not to use this Digital Platform for illegal or prohibited purposes. In particular, you agree that the goods or services purchased through this Platform are for use or consumption, or the use or consumption of people in the name of the person authorizing the purchase. You may not resell to others the products or services purchased through this Digital Platform. AndesTransit reserves the right to deny access to the Digital Platform at any time without notice.
Products and services available through our Digital Platform can belong to three classes: Class One are those we directly create for purchase (e.g., books and audio guides we author, personalized trip assistance) and are thus are our exclusive intellectual property. Class Two are streamed or passive products and services offered by affiliates or third-party advertisers (e.g., hotel accommodations or products and services displayed through streamed ads). Class Three are consigned products and services (public transportation tickets and charter reservations) that are performed by third-party providers but that we publicize through our Platform and provide the sales and brokerage service to connect the buyer and the third-party provider.
Users who purchase Class Two and Three third-party products and services as defined above are subject to the additional terms and conditions of the third parties in each case. In particular, transportation tickets and reservations we deliver to users may contain important information and limitations that are in force upon the user purchasing them and are beyond AndesTransit to modify or revoke. While We do our best to present these conditions to you, the user, before completing your purchase, you agree to these third party terms and conditions when you purchase their product or service through our Platform, including but not limited to, payment of other administrative costs for the services of our brokerage.
When you make a transaction through our Platform or family of websites, you authorize AndesTransit to act as your agent to make further inquiries of our third-party providers as to the validity and accuracy of the information they the third-party providers have given us, and any other pertinent information available.
We regularly update and alter the content of this Website and Family of Websites, and can at any time delete or change any information, features, or services provided. While we make every effort to, we cannot guarantee to keep all information on this Website or Family of Websites complete and accurate. This includes, but is not limited to, schedules, prices, routes, distances, product and service information, and blog articles. Twice annually we update a secondary index page of content links that are supported but not linked to from our primary interface.
We reserve the right, in our sole discretion, to modify these Terms at any time by updating these Terms online that you are reading now. You are solely responsible for reviewing and becoming familiar with any such modifications to the Terms. Such modifications to the Terms are effective immediately upon their publication, and any subsequent use of our Website or Family of Websites subsequent to such publication constitutes your acceptance of these Terms as modified.
Unless We otherwise agree in a written statement, any submission of content, including without limitation; any contributions, routes, maps, firsthand accounts, data, or other materials submitted directly through the Website or Family of Websites (collectively, "Materials"); is hereby granted by you to the Website or Family of Websites in the form of a perpetual, irrevocable, royalty-free, non-exclusive, fully transferable and sub-licensable right and license to access, store, copy, modify, use, and otherwise exploit all Materials in any form. We do not permit users to upload to our Website or our Family of Websites any Materials which could infringe any rights of third parties. It is strongly prohibited to post defamatory comments, untrue statements, libel of any kind, any racist or unlawful purposes, as well as any violation of any copyright, trademark, or service mark, and including the use of images for any subjects which could be considered offensive or abusive.
Likewise, we do not permit users to upload to another website (a third party) any Materials from our Website or Family of Websites, which could infringe our rights or the rights of any third parties.
You will be solely responsible for any punitive damages resulting from content that you post that constitutes intellectual property infringement, libel, defamation, from third parties and/or AndesTransit.com that may violate any laws or statutes whatsoever.
We reserve the right to remove any user account without prior notice to the user and without having to justify it to the user.
All content of this Website and Family of Websites, including designs, text, graphics, pictures, video, information, software, code, logos, trademarks and service marks, and other content and materials posted on this Website and Family of Websites, and their selection and arrangement (the “Site Materials”) are property of the Website and its affiliates and licensors with all rights reserved.
You may not reuse or redistribute any part of the Website or Family of Websites for any reason. Please do not copy or reproduce any portion of the Website or Family of Websites without our expressed written permission.
We are committed to complying with copyright and related laws. You are not allowed to store or transmit any material or content on the Website or Family of Websites in any manner if the material or content constitutes an infringement of third-party intellectual property rights. It is our policy to terminate the privileges of any user who infringes upon the intellectual property rights of others.
If you are the owner of a copyrighted work who believes your rights have been infringed please provide the AndesTransit.com Copyright Agent with all the following information:
Send to: AndesTransit.com: Copyright Agent, AndesTransit LLC, #102 1910 Madison Ave., Memphis, TN 38104-2620 USA
When we receive proper notice of claimed infringement under the Digital Millennium Copyright act of 1998 (DMCA), the procedures specified in the DMCA will be followed to resolve the claim.
All information on or through the Digital Platform is provided "As-Is". All information about transportation routes is NOT OFFICIAL and is only the result of our best ability to collect and disseminate that information without warranty or guarantee. We do not present government-classified data nor represent government entities in any official capacity. Any information is used at your own risk!
Please read the sections "No Warranties" and "Limitations on Liability" for our full disclaimers.
All services, features, products, accounts, profiles, and materials are provided "as is” and on an "as available" basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, the correctness of results, or non-infringement of intellectual property or other violation of rights.
Further, AndesTransit does not warrant or make any representations concerning the accuracy, validity, legitimacy, compensation, safety, outcome, likely results, or reliability of any products, features, or services, including, without limitation: any maps, traveling routes, recommended routes, times of departure or arrival, exact addresses or origin or destinations, or any negative experience whatsoever with the use of any route listed on the Website or Family of Websites, and all other associated materials on the Website, Family of Websites, or on any sites linked to or from the Website or Family of Websites.
No information obtained by you from the Website or Family of Websites or subsequently from material and conversations sent to you by AndesTransit representatives shall create any warranty of any kind whatsoever unless expressly stated otherwise in the Terms.
AndesTransit does not provide a warranty against technical failures of the Website or Family of Websites or those of its representatives, nor for the lack of a timely response to your inquiries.
You acknowledge and agree that AndesTransit, its owners, managing members, directors, representatives, employees and affiliates, in no case shall be liable for any loss or damages you incur related directly or indirectly to your use of the Digital Platform and Family of Websites, or through the use or refusal of use of any product or service sold on the Digital Platform or Family of Websites that is executed in whole or in part by a third-party provider.
DISCLAIMER OF LIABILITY FOR THIRD-PARTY SERVICES. As part of its services to the customer, AndesTransit provides third party transportation (“Third Party Services”). ANDESTRANSIT DISCLAIMS ANY AND ALL LIABILITY, INCLUDING ANY EXPRESS OR IMPLIED WARRANTIES, WHETHER ORAL OR WRITTEN, FOR SUCH THIRD-PARTY SERVICES. THE CUSTOMER ACKNOWLEDGES THAT NO REPRESENTATION HAS BEEN MADE BY ANDESTRANSIT AS TO THE FITNESS OF THE THIRD-PARTY SERVICES FOR THE CUSTOMER’S INTENDED PURPOSE.
You further agree that any claim you make against a third-party provider for their service or for your refusal of their service shall obligate you to defend AndesTransit as an indemnified party and to cover all of its legal costs in the process of participating in your claim, regardless of any subsequent or independent process of indemnification. You further agree to not hold AndesTransit liable for acts of force majeure (included, but not limited to, weather, political, social conflict, economic, or disorders affecting passenger safety).
This defense and indemnification obligation will survive these Terms and your use of the Website and Family of Websites.
You agree that if your indemnity of AndesTransit is not accepted in a court of law, the absolute maximum liability for any cause whatsoever paid to you by AndesTransit shall be $19 USD.
You agree to file any claim regarding any aspect of the Digital Platform or Family of Websites or the Terms within ninety (90) days of the time in which the events giving rise to such claim took place, otherwise, you agree that any such claim is invalid. You further agree that any such events giving rise to your claim happened personally to you and through your personal use of the Digital Platform.
Although you may access this Digital Platform and Family of Websites from other territories around the world, by accessing this Digital Platform and Family of Websites you agree that its use, the use of any material contained within it, and the use of all services and features provided through it, will be governed by the laws and courts of Wyoming, USA, regardless of where you live, or how these laws may differ from the laws of the country from which you are accessing this Digital Platform and Family of Websites.
You may use this Digital Platform and Family of Websites only in accordance with these Terms and only for lawful purposes as stipulated by applicable law. You may not abuse this Digital Platform and Family of Websites in any way, or use any automated software when accessing and using this Digital Platform and Family of Websites.
You may not use this Digital Platform and Family of Websites in any manner that violates any law, regulation, treaty or tariff or infringes on the legal rights of any third party, or in any manner which is defamatory, fraudulent, indecent, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable.
You may not post content that is offensive or deceptive, to threaten, harass, abuse, or intimidate others, to damage the name or reputation of the Website or Family of Websites, its affiliates, or subsidiaries, or to access an account that does not belong to you, and in any manner whatsoever which interferes with other customers' use of services provided by the Digital Platform or Family of Websites.
You are prohibited from storing, posting, distributing, or transmitting any unlawful content at or through this Website and Family of Websites or otherwise in connection with the Terms and Conditions of Use. Examples of unlawful content include but are not limited to direct threats of physical harm, stalking, copyrighted, trademarked, and other proprietary material used without permission. Additional prohibited content includes but is not limited to: programs containing Trojan horses, viruses and/or tools to compromise the security of this Website and Family of Websites and/or other sites, suggestions or encouragement of illegal activity, duplicative posting, “phishing”, “spimming” or "spamming".
Children and individuals under the age of 18 years are allowed use of this Website and Family of Websites only under supervision and with consent of their parents or legal representatives. By using the Website and Family of Websites without supervision; or by registering, you warrant that you are at least 18 years of age and have full legal capacity, or that you have consent from your parents or legal guardians to use the Website and Family of Websites. If you are under the age of 13, we ask that you please not use the Website or Family of Websites under any circumstances.
The Website and Family of Websites may be viewed internationally and may contain references to products or services not available in all countries. References to a particular product or service do not imply that such product or service is appropriate or available to all persons of legal purchasing age in all locations, or that we intend to make such product or service available in such locations.
Our failure to exercise or enforce any right or provision of this Agreement or Terms shall not be construed as a waiver of such right or provision. Our performance under these Terms is subject to existing laws and legal process, and nothing contained in these Terms is in derogation of our right to comply with governmental, court and law enforcement requirements with regards to your use of the Digital Platform and Family of Websites, or information, products or services provided or gathered by use for such use as it relates to our performance.
If any provision or portion of these Terms is held illegal, invalid, or unenforceable, in whole or in part, it shall be modified to the minimum extent necessary to correct any deficiencies or replaced with a provision which is as close as is legally permissible to the provision found invalid or unenforceable, and the replacement, if any, shall not affect the legality, validity or enforceability of any other provisions or portions of these Terms, and all other provisions of the Terms shall remain in full force and effect.
These Terms and your account on the Website are personal to you and for your sole use, and may not be transferred or assigned.
You agree no claim subject to the Terms may be brought as a class action.
The section titles used in this Agreement are for the purposes of convenience and carry no legal or contractual effect.
In the event there is a termination of these Terms for any reason, you agree the following provisions will survive the termination: Use of Content, Limitations of Liability, No Warranties.
"Advertising" includes banner, contextual advertising, sponsored content, and or promotions, and excludes Class Two or Three Services as defined in the section "Consumptions and Transactions" above. "Sponsorship" includes any and all third-party entities that create, promote, and/or distribute products and services specifically through "Advertising" as defined in the previous sentence. These regulations govern issues such as acceptance or denial of advertisements and/or sponsorship by AndesTransit. Our policy may be modified at any time at the sole discretion of AndesTransit. If a modification occurs, AndesTransit will post a revised policy to this website.
AndesTransit has the sole discretion to determine the type of advertising that we will accept and display on our Digital Platform and Family of Websites, and under no circumstances shall AndesTransit's acceptance of any advertisement be considered as an endorsement of the product(s) and/or service(s) advertised or the company that manufactures, distributes or promotes such product(s) or service(s). We expressly do not accept advertisements that promote pornography, gambling, high-risk inducements (e.g., pyramid schemes), illegal drug trafficking, or sex trafficking.
The inclusion of links to other websites from our Website or Family of Websites does not imply that AndesTransit promotes, guarantees or recommends these sites, values their content or the services or products they offer.
The policies in this section apply uniquely and exclusively to European Union (EU) citizens, and in cases where these policies conflict with policies stated elsewhere in this Terms and Conditions of Use page, the EU GDPR policies will take precedence only for EU citizens. Citizens of other countries outside the EU are not beneficiaries of this section of policies and should refer to the policies outside this section.
Data Subject: This is you, the consumer of AndesTransit products and services.
Data Controller: This is AndesTransit. The Data Protection Officer can be reached by simplying email firstname.lastname@example.org
Data Processor: These are the third-party services that the data controller passes the data subject's data to for either payment processing or marketing. Payment processing processors include Stripe, PayPal, GooglePay, and ApplePaya, nd only serve the purpose of collecting data for Performance of Contract, which is the GDPR language for what is required for the sale and maintenance of your purchased products and services made through the AndesTransit Digital Platform. Marketing-related processors include Google (AdSense and Analytics), and Booking.com. AndesTransit does not store any personally identifiable information of its data subjects on behalf of these marketing processors, and only allow them to target personalized content to you on our platform from general input like your selected travel destination (in the case of booking.com) or your browsing profile outside the bounds of AndesTransit (Google).
Data Subject Rights:
--The Right of Access: Data subjects have the right to access all data AndesTransit holds about them at any time. In turn, as the data controller, AndesTransit has the right to authenticate the validity of the data subject to prevent fraudulent access. If necessary, we may require the data processor to assist us in the retrieval of the data requested. The time of delivery for a data subject's access request is no longer than thirty (30) days.
--The Right to be Forgotten: Data subjects have the right to request their data be forgotten by AndesTransit, but AndesTransit can only comply within the framework of its limitations. Namely, if your data is related to marketing purposes (newsletter, FareBus-ter mail, etc.), we can delete your contact data within 72 hours of request and our systems will have no further knowledge of you. However, if your data is related to a product or service you paid for from AndesTransit, there are statutory warranties in place of up to 3.5 years that we must maintain your data as evidence in dispute and chargeback processes, before we can delete it. Likewise, if the data subject has paid for an annual subscription which hasn't been cancelled, we need to keep the data in order to continue billing. You can contact the Data Protection Officer at email@example.com to ascertain what are the exact allowances and limitations for your particular situation, and a more specific deletion date. The time required to come to a determination is no longer than thirty (30) days.
--The Right to Object: Data subjects have the right to object to the continuance of using their data for direct marketing purposes by contacting the Data Protection Officer at firstname.lastname@example.org. This pertains to marketing under the control of AndesTransit, and not indirect marketing performed by third parties that is outside the bounds of AndesTransit and for which there is no personally identifiable data shared. The right to object does not extend to processing data related to payments, as this processing is immediate upon the data subjects checkout.
--The Right to Rectification: Data subjects have the right to request AndesTransit rectify incomplete or incorrect data, but in some cases where a ticket has already been acquired, rectifying the data requires a change fee or outright purchasing the ticket again with no refund for the original ticket. By paying the change fee or purchasing a new ticket to replace the original, the right to rectify will be fulfilled.
--The Right to Data Portability: Data subjects have the right to request their personal data be exported in a structured, commonly used, and machine readable format and sent to them or to another data controller through a secure channel determined by AndesTransit. The process takes thirty days (30) upon request, but is subject to the following limitations: 1) The data subject must be authenticated by AndesTransit to verify their identity is truly related to the data they request; 2) A form signed in DocuSign must be completed in full by the data subject, acknowledging their agreement and conditions of the data portability request; 3) the data requested was data given to AndesTransit by your consent or for the performance of a contract; 4) The data is not derived or inferred, but only the data you provided to us; 5) The data is personally connected to your identity, and not anonymous data; 6) The data does not include data about other persons besides you, unless those other persons also provide authenticated and signed agreement to the same request; 7) If the request for data is something AndesTransit considers manifestly unfounded or excessive, we have the right under GDPR regulations to request from the data subject a reasonable fee be paid to cover the administrative cost, or to refuse to deal with the request, providing you the data subject a justification of our decision. If you wish to dispute our decision to refuse your request, you can appeal it to your ICO or GDPR supervising authority.
Please note that AndesTransit does not store data of your history of usage of our website or search activities in any personally identifiable way.
Our Legal Bases for Collecting and Processing Payment Data
Per Article 6 of GDPR, we rest on two legal bases for collecting and processing the data subject's payment data. The first is the explicit Consent you give us during checkout to proceed with checkout (or purchase) of your products, tickets, or services. Without this consent, you cannot complete your purchase. The second basis is that your payment data is necessary for the performance of a contract, as manifested in a product, ticket, or service you purchase on AndesTransit.
Definition of personal data used for payment processing
The data subject's personal data used for payment processing by the third-party data processor is limited to: the credit cardholder's name, email address, unique customer identifier, order ID, bank account details, payment card details, card expiration date, CVC code, date/time/amount of transaction, merchant name/ID, and location. It is important to emphasize that the most sensitive data in this list is not held by the data controller (AndesTransit), but the data processor (Stripe/Paypal), and AndesTransit only holds the least sensitive parts of it.
Data Breach and Incident Response
In the unfortunate event we are made aware of a data breach, we will notify the data subject and the Supervising Authority for the data subject's area within 72 hours.
Age of Consent
Same as stated in our general terms, that the age of consent is 16 years of age or older. However, in the case of tickets, many bus companies do not allow passengers under the age of 18, so consent alone might not be sufficient to acquire a ticket.
By default, data subject personal data is kept on file by the data controller for 3.5 years, at which point it is deleted from our records.
The only use of personal data for profiling is in our annual reports and business or investor reports, but is only expressed in generalities (e.g., percentage of visitors from Europe) and does not identify data subjects personally.
AndesTransit does not use machine-made profiling to make decisions about the data subject or to limit content to the data subject.
Please see our separate ticket policies page: https://andestransit.com/portal/en/t/ticketpolicies